Refund policy

Thank you for shopping with BarkBloom. We want you and your dog to be happy with your purchase. Because BarkBloom supplies fresh living grass, some of our products are perishable and require special return conditions.

Fresh and Perishable Products

Our fresh grass products are living, perishable goods that can naturally deteriorate over time.

Because of their perishable nature, fresh grass products cannot normally be returned or refunded simply because you have changed your mind after they have been dispatched.

This does not affect your statutory rights if a product arrives damaged, defective, not as described, or otherwise does not meet the standards required by applicable consumer law.

Damaged or Defective Orders

Please inspect your order as soon as possible after delivery.

If your BarkBloom product arrives damaged, defective, significantly deteriorated on arrival, or you receive the wrong product, contact us as soon as possible at:

contact@barkbloom.com

To help us resolve the issue quickly, please provide:

Your order number
Your full name
A description of the problem
Clear photographs of the product and packaging where relevant

We will review the issue and, where appropriate, offer a replacement, refund, partial refund, or another suitable remedy.

We recommend contacting us within 48 hours of delivery for issues involving the condition of fresh grass so that we can properly investigate the delivery. This request does not limit any statutory rights you may have.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@barkbloom.com.

If the order has not yet been processed, prepared, or dispatched, we will make reasonable efforts to cancel it and issue a refund.

Because our grass products are fresh and perishable, we may not be able to cancel an order once preparation or dispatch has begun.

Non-Perishable Products

If BarkBloom sells non-perishable products or accessories, eligible consumers may have a legal right to cancel qualifying online purchases within the applicable statutory cancellation period.

Returned products must be returned in an appropriate condition unless the return relates to a defect or another statutory right.

Refunds

Where a refund is approved, it will normally be issued to the original payment method.

Once we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Original delivery charges and return shipping costs will be handled according to applicable consumer law and the circumstances of the return.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, please contact us. Because fresh grass is perishable, we cannot guarantee that we will be able to resend or refund an order where the delivery failure resulted from incorrect information supplied by the customer.

Your Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict any legal rights available to consumers under applicable UK consumer law.

For questions concerning returns, replacements or refunds:

BarkBloom
65 Red Lion Street
London
WC1R 4NA
United Kingdom

Email: contact@barkbloom.com
Phone: +44 77 7237 8338