Terms of service
Last updated: 19 August 2026
These Terms of Service govern your use of the BarkBloom website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms.
1. About BarkBloom
BarkBloom operates an online retail store offering fresh grass dog potty products and related products.
Contact:
BarkBloom
65 Red Lion Street
London
WC1R 4NA
United Kingdom
Email: contact@barkbloom.com
Phone: +44 77 7237 8338
2. Online Store
Our ecommerce store is hosted using Shopify.
You must use our website only for lawful purposes and must not misuse, interfere with or attempt to gain unauthorised access to the website or its systems.
3. Products
We make reasonable efforts to display and describe our products accurately.
BarkBloom fresh grass is a natural living product. As a result, colour, density, appearance, moisture level and other natural characteristics may vary slightly from photographs shown on our website.
Such reasonable natural variation does not necessarily mean that the product is defective.
4. Product Availability
All products are subject to availability.
We may limit quantities, temporarily stop accepting orders, or discontinue a product where necessary.
If we cannot fulfil an order after payment has been taken, we will contact you and issue an appropriate refund.
5. Prices
Prices displayed on our website apply at the time an order is placed unless an obvious pricing error has occurred.
Applicable delivery charges and other costs will be displayed during checkout where relevant.
6. Orders
Submitting an order does not necessarily mean that we have accepted it.
We may refuse or cancel an order for legitimate reasons, including:
Product unavailability
Payment failure
Suspected fraud
Incorrect pricing
Delivery restrictions
Incorrect customer information
Technical errors
If we cancel a paid order, any amount due will be refunded appropriately.
7. Payment
Payment must be made using one of the payment methods available during checkout.
Payments may be processed by Shopify, payment service providers, banks or other payment partners.
You represent that you are authorised to use the payment method submitted.
8. Delivery
Delivery is subject to our Shipping Policy.
Customers are responsible for providing accurate and complete delivery information.
Because fresh grass is perishable, customers should arrange to receive and unpack deliveries promptly.
9. Fresh and Perishable Products
BarkBloom grass is a living, natural and perishable product.
Its appearance and condition can naturally change over time.
Customers should follow any storage, unpacking and care instructions supplied with the product.
The normal change-of-mind cancellation right may not apply to goods that are liable to deteriorate or expire rapidly, although statutory rights concerning faulty or non-conforming products remain unaffected.
10. Returns and Refunds
Returns, replacements, cancellations and refunds are governed by our Return and Refund Policy and applicable consumer law.
Nothing in these Terms removes rights that consumers are entitled to under applicable law.
11. Product Use
BarkBloom is intended to provide dogs with a natural grass surface for toilet training or bathroom use.
Customers remain responsible for supervising their pets and deciding whether a product is suitable for their particular pet and circumstances.
Information provided by BarkBloom is general product information and is not veterinary or medical advice.
If you have concerns regarding your dog's health or behaviour, you should seek advice from an appropriately qualified professional.
12. Intellectual Property
Unless otherwise stated, content made available through the BarkBloom website, including branding, logos, graphics, photographs, product descriptions, text and website design, belongs to BarkBloom or is used with appropriate permission.
You may not reproduce, distribute or commercially exploit our content without permission except where permitted by law.
13. Third-Party Services
Our website may use or link to services operated by third parties.
We are not responsible for third-party websites or services that we do not control.
14. Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer law.
To the extent permitted by law, BarkBloom will not be responsible for losses that were not reasonably foreseeable when the contract was made or losses resulting from misuse of the product.
15. Changes to These Terms
We may update these Terms from time to time.
Any updated version will apply from the date it is published, subject to applicable law.
16. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
17. Contact
Questions concerning these Terms can be sent to:
contact@barkbloom.com
BarkBloom
65 Red Lion Street
London
WC1R 4NA
United Kingdom
Phone: +44 77 7237 8338