Shipping policy

Last updated: 19 August 2026

BarkBloom aims to deliver fresh grass products in good condition and as efficiently as possible.

Delivery Areas

We ship to locations made available through our Shopify checkout.

If delivery to your location is unavailable, you may be prevented from completing checkout or we may contact you after your order is placed.

Processing Orders

Orders are prepared after they have been successfully placed and payment has been authorised.

Because BarkBloom supplies living grass, dispatch schedules may be adjusted to help reduce the amount of time the product spends in transit.

The estimated delivery options, rates and available services will be shown at checkout where applicable.

Delivery Estimates

Any delivery dates or timeframes displayed on our website or during checkout are estimates unless expressly stated otherwise.

Unexpected carrier delays, weather conditions, unusually high order volumes or other circumstances outside our reasonable control may affect delivery.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be provided after dispatch by email or through the order-status page.

Tracking updates may take some time to appear after a parcel has been handed to the carrier.

Fresh Product Deliveries

BarkBloom fresh grass is a perishable living product.

We strongly recommend:

Monitoring your tracking information
Ensuring someone can receive the delivery where possible
Opening the parcel promptly after delivery
Following the supplied product-care instructions
Incorrect Addresses

Please check your delivery details carefully before completing your order.

Customers are responsible for supplying a complete and accurate delivery address.

If you notice an error, contact contact@barkbloom.com immediately.

We will try to correct the address if the order has not yet been dispatched, but changes cannot be guaranteed after processing has begun.

Failed Delivery

If delivery cannot be completed, the carrier may attempt redelivery, leave the parcel in an appropriate location, or provide instructions for collection, depending on the carrier and delivery service.

Because fresh grass is perishable, BarkBloom cannot guarantee replacement or reimbursement when a delivery fails because:

The customer provided an incorrect address
The customer refused delivery without a valid reason
The parcel was not collected when required
Delivery instructions supplied by the customer prevented successful delivery

This does not affect statutory rights where BarkBloom or the carrier is responsible for the problem.

Damaged Deliveries

If your order arrives materially damaged or in unacceptable condition, contact us promptly at:

contact@barkbloom.com

Please include your order number and photographs where possible.

Lost Orders

If tracking indicates that an order may have been lost in transit, contact us and we will investigate with the delivery provider.

Where an order is confirmed as lost and responsibility rests with us or our delivery provider, we will provide an appropriate remedy.

Contact

For delivery questions:

BarkBloom
65 Red Lion Street
London
WC1R 4NA
United Kingdom

Email: contact@barkbloom.com
Phone: +44 77 7237 8338